Effective Date: 22/08/2025

At Fleuraya Ltd, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, contact us, or place an order.

1. Information We Collect

We may collect the following types of information:

• Personal Details – such as your name, email address, phone number, company name, and shipping/billing address.
• Order Information – including product preferences, quantities, and delivery details.
• Website Data – such as IP address, browser type, and browsing activity (collected through cookies or analytics tools).

2. How We Use Your Information

Your information helps us to:

• Process and deliver your orders efficiently.
• Communicate with you regarding inquiries, quotes, and customer support.
• Improve our products, services, and website experience.
• Send occasional updates, promotions, or newsletters (only if you have opted in).

3. How We Protect Your Information

We take appropriate security measures to protect your personal data from unauthorized access, alteration, or disclosure. While no online system is 100% secure, we are committed to safeguarding your information through secure servers and trusted service providers.

4. Sharing of Information

We do not sell or trade your personal information. We may share it only with:

• Logistics and shipping partners to fulfill deliveries.
• Service providers (such as IT support or payment processors) who help us operate our business.
• Legal authorities when required to comply with applicable laws and regulations.

5. Cookies and Tracking

Our website may use cookies or analytics tools to enhance your browsing experience and understand visitor behavior. You can adjust your browser settings to block cookies, but some features of the site may not function properly.

6. Your Rights

You have the right to:

• Request access to the personal data we hold about you.
• Ask for corrections or updates to your information.
• Withdraw consent to marketing communications at any time.
• Request deletion of your data, subject to legal or contractual obligations.

7. International Transfers

As Fleuraya serves global clients, your data may be transferred and processed outside your country of residence. We ensure such transfers are done securely and in compliance with data protection standards.

8. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Fleuraya Ltd
📍 Nairobi, Kenya
📞 +254 715 541334
📧 info@fleuraya.com